BUYING GUIDE


Blackvelvetstudio.com is an online store open all day, any day of the week where you can buy hundreds of articles to decorate your home. We have a completely secure shopping service, with a home delivery system. At Blackvelvetstudio.com you’ll find everything you’re looking for organised by category, brands, best sellers, displays.

Shopping is as easy as just browsing through our merchandise by clicking on the different links on the site. When you see something you’re interested in, add it to your shopping cart with the "Add to cart" button and continuing browsing until you decide you have all the items you're looking for. At any time you can delete or change any article selected in the shopping cart.

Once you have decided to purchase something, simply return to the shopping cart and click the confirm and pay button. Here, a form appears to fill in the invoicing, shipping and user registration data. All the information is processed in accordance with the Personal Data Protection Law. At the end you will see a summary including all of the order’s details and conditions, and then you must accept if you agree.

Finally, click the pay button in the payment method selected. If paying with a card, this will redirect you to the bank’s secure website to complete the payment. Once the transaction has completed, the purchase results are displayed and you will receive an email with all of the details and contracted conditions.

Blackvelvetstudio.com is managed by the company Black Velvet Studio, S.L.U.. We are located in El Prat de Llobregat, in the province of Barcelona. Our information:

  • Black Velvet Studio, S.L.U.
  • B66962978
  • Avinguda del Baix Llobregat 9-11, 08820.
  • El Prat de Llobregat - Barcelona
  • 93 378 91 91
  • soporte@blackvelvetstudio.com

We communicate via email. Therefore, registration consists in opening a free account in our system simply with an email and password. In this step you also confirm accepting that we have your personal data records in accordance with the Personal Data Protection Law and also if you want to be informed about our promotions and offers. Registered users have priority in receiving news that may appear monthly. It is necessary to register to be able to purchase, and this allows us to contact you by email if necessary.

All transactions where the user enters private information is done in a security protocol encrypting data at 256 bits (SSL). This ensures that the data may not be obtained or read. All processes are done using an SSL certificate provided by www.comodo.com and that have proceeded to validate the identity of Black Velvet Studio, S.L.U.

Currently there are two payment methods: Credit card and Paypal.


Credit or debit card payment:

Purchases may be paid via credit or debit cards supported by the Servired payment platform. All payments are made via this payment platform and protected via the maximum security and guarantee of the Servired transactions.

This payment method is immediate, completely secure and verified by VISA. Using the most rigorous anti-fraud system, but with the inconvenience that not all cards are accepted, and must be activated by your bank for this type of operations in secure purchases. Some bank entities activate all their cards for these types of operations, providing a security code to use upon making the payment, but in other entities you must activate each card individually. All payments are validated and accepted (or not) by your bank, and if accepted we are notified automatically and immediately. Ask your bank if you do not know your security code. We accept VISA / VISA Electron and Master Card/Maestro.

Telematic payment is done via the TPV virtual SERVIRED provided via “La Caixa” which is a 100% secure platform where the information is transferred encrypted in SSL mode (Secure Socket Layer). All payment information is managed by Servired and we simply receive confirmation that the transaction has been authorized. For your tranquillity, all information referring to credit cards is only seen by the bank. We simply receive confirmation of the correct payment.

This method is the fastest, since once the payment is confirmed, the order is confirmed and we proceed to send it as soon as possible.


Paypal payment:

Purchases can be made via Paypal, obtaining maximum security and convenience. For more information go to the Paypal website.

This method is the fastest, since once the payment is confirmed, the order is confirmed and we proceed to send it as soon as possible.

Deliveries are done to practically all of Europe. As of now, we do not ship to Canary Islands, Ceuta and Melilla.

One order is only shipped to one address. If you want more than one shipping address, you must process more than one order separately, and the shipping expenses are added to each order.

Products are shipped in their proper packaging and in some cases must be assembled by the client.

Expected delivery time is the necessary period for the purchase to arrive at any address. This time is calculated with the available stock in our warehouses, taking as reference the order preparation time and also what the user selected transport type takes.

Blackvelvetstudio.com will send some communications via email once the order has been paid. Then confirm the delivery when the purchase is available to be shipped (once the preparation process has been finished). Blackvelvetstudio.com is not responsible for any delays due to problems foreign to the store.

All shipments in Spain are free of charge.

For the remaining countries, the shipping expenses are calculated based on the cart’s products’ weights and volumes, reducing the total cost per product as more products are added to the cart. Costs depend on the destination address.

Our philosophy is to be as transparent as possible with shipping costs and allow our client to combine the number of articles desired to reduce costs. We work with transport companies that offer a good service and are competitive in price.

When you reach the step to select shipping method in the purchasing process, here you can select which is the shipping method that most interests you relative to the price or date you need your order.

You can see the different shipping options before confirming your order, to select the one that best fits your time preferences, costs and delivery company. Here you can see the detailed shipping costs associated to each delivery company and order weight. (enlace).

If your order has been picked up by a third/party delivery company, Blackvelvetstudio.com is not responsible for the damages and imperfections that may arise during transport.

Of these shipping methods, only those that appear in the shipping selection section in the purchasing process are available.

Once you have selected a shipping method and paid for the order, you may not change the shipping method unless there is an imperative cause and it has not left our warehouse yet. In no case will you pay the difference upon choosing a more economical shipping method. Contact us for more information and we will look for possible solutions.

Basic shipping methods are: Seur.

Urgent orders: If you need an urgent delivery or in special conditions, don’t hesitate to contact us (soporte@blackvelvetstudio.com) so we can propose the best solution and make sure you receive it in time.


Guarantee and return of an article.


Black Velvet Studio, S.L.U. guarantees the product’s quality in the legally established terms of each destination country.

The client must inform Black Velvet Studio, S.L.U., of the lack of conformity within two (2) months upon becoming aware of it.

Not included in this guarantee are deficiencies caused by negligences, bumps, use or unlawful handling, not ideal power supply, incorrect installation not performed by the authorized technician, when applicable, or materials submitted to normal wear.

In incidents justifying the use of warranties, it will be repaired, replaced, discounted or refunded, in the legally established terms established following the rules stated in article 118 and following the General Law for the protection of consumers and users. If the product has arrived broken, damaged or in bad conditions at the clients home, Black Velvet Studio, S.L.U. will be in charge of picking it up from their home, without additional charges and replace the defective product for the same product in proper conditions.

The products we sell, especially handmade products, often have unique characteristics from the natural materials used in production. These characteristics, like variations in grain, knots and colour, may not be considered a defect or blemish. Quite the contrary: this should be considered as unique and be appreciated. We only select the highest quality products, but natural characteristics are inevitable and must be accepted as part of the product’s individual appearance.

To use the CLIENT’s guarantee, contact Black Velvet Studio, S.L.U., who will indicate the steps to take.

Christmas shopping at Blackvelvetstudio.com:

Products purchased and sent from 15 November to 8 January, both inclusive, may be returned before midnight of January 22 of the following year according to the extended Return policy in extended periods. Purchases made from 9 January on will be applied the standard return policy.

Return of a damaged, defective or incorrect product.

If one of the following situations occur:

  • The product is defective, or has undergone some imperfection in shipment
  • We have sent the wrong product
  • The product size is not adequate

Blackvelvetstudio.com will pay the cost of returning the product and shipping a new one. We will repair or exchange the product immediately.

The way to proceed is as follows:

  • Send us an email with the reason for the return and send pictures showing the damage or defect, if any.
  • Nos pondremos en contacto contigo para acordar el procedimiento de recogida del producto.
  • We will contact you to establish a product pick-up procedure.
  • Once we have received the product at Blackvelvetstudio.com, we will check the damaged or defective product returned to us. If we do not consider that the returned product is defective, the reshipping expenses are the client´s responsibility. If defective, we will repair or exchange the product immediately. If this is not possible, we will refund the amount paid, shipping expenses and packaging expenses if any. If there was a discount coupon in the order, it will be applied proportionally to this product.
  • If the product has arrived broken or suffered an imperfection, the delivery company offers a 72 hour period for claims. That is why it is absolutely essential that upon receiving your merchandise, review it and if you find an imperfection inform us preferably within 72 hours. If we are informed after the 72 hours upon having signed the delivery note, it will be very complicated for the delivery company to accept our claim, even though we will try to provide the best solution within our means.
  • The client may freely cancel the purchase contract, without providing reasons, within a fourteen (14) day period from the reception of the product. The date of the delivery receipt or note will be used to calculate the fourteen day period (14).
  • For the client to exercise his right to cancel, s/he must state their desire to return the product via the email soporte@blackvelvetstudio.com, so as to identify themselves and facilitate processing with the email used for the purchase and the order number. Black Velvet Studio, S.L.U. will reply to the client specifying the precise instructions to carry out the order return. Furthermore, the client can use the return form made available: Download return form
  • The client is responsible for the direct cost of returning the product and must send it safely and with the necessary guarantees for the merchandise to return in perfect condition.
  • Black Velvet Studio, S.L.U. will refund the product price, including shipping expenses, via the same method used by the client for the purchase of the product within a maximum of FOURTEEN (14) days upon verifying the product’s condition as sent by the client to Black Velvet Studio, S.L.U. .
  • Black Velvet Studio, S.L.U. will only accept the product return when the product’s use has been limited to merely checking that the product is working, in accordance with current legislation.
  • Black Velvet Studio, S.L.U. does not admit the return of any product that has been deteriorated by the client.
  • The return of the product must be done with its original packaging and in perfect condition, that is, not damaged or dirtied by the client, and then sent to the location indicated by Black Velvet Studio, S.L.U. in the instructions sent by the client. Furthermore, the package must be completely and fully identified so as to know who the sender is. If not sent in the conditions described in these terms, the product will be depreciated for which the client must pay.
  • There are no returns on perishable goods, however, Black Velvet Studio, S.L.U. will provide the client an incident resolution line.
  • Cancellations are not approved in the cases mentioned in article 102 of the Royal Decree 1/2007 of 16 November, approving the General Law for the protection of consumers and users. Including, but not limited to/without limitation, no returns are allowed in the case of personalised products like personalised prints, sound or video recordings, or computer programs that have been opened by the client, along with the supply of digital content supplied electronically, susceptible to being downloaded or reproduced immediately for permanent use.
  • Black Velvet Studio, S.L.U. will only refund basic shipping expenses (post pick-up or delivery relative to whether the client picked it up or sent it to the provided address).
  • For partial returns of the product, Black Velvet Studio, S.L.U. will return the proportional part of the shipping expenses associated to the order.

Returns in extended periods

  • During the Christmas holidays the return period is extended. Products purchased and sent from 15 November to 7 January, both included, may be returned before midnight of January 22nd of the following year. Purchases made from 7 January on will be applied the standard return policy.

During these extended return periods, you may return the product if your are not completely satisfied with your purchase. The products must be returned in their original condition, and with their original packaging, since without this the product value will depreciate.

You can return the products during this period and we will refund the total product cost.

The refund is made when we receive the product to be returned in our distribution centre.

You have the possibility of cancelling your order at any time, and without an additional cost, as long as you cancel the order before your order has been given to the delivery company for delivery.

For this, the first thing to do is inform us via email or telephone the reasons for the return (indicating the order number). Once having checked the reasons, we will inform you of the steps to take.

To make a return, the product must be in perfect conditions, in its original packaging and with its manuals, accessories or promotional gifts included in its case. You may also have to return the original packaging and any other delivered document. Once having received the merchandise in our warehouses, and having checked its status, we will proceed to refund the amount in the payment method made by the client.

Payments made via PayPal are returned via Paypal.

In order to make a return, send an e-mail to soporte@blackvelvetstudio.com or by calling 933 789 191 indicating your reasons (included order number RXXXXXXX).

If we have to re-deliver a product in exchange, it will be delivered in the method chosen by us.


GENERAL CONDITIONS



Basic information about data protection

Responsable: Black Velvet Studio, S.L.U

Purpose: Manage and respond to requests through the website.

Legitimation: Consent of the interested party.

Recipients: No data will be transferred to third parties, except legal obligation.

Rights: You have the right to access, rectify and delete the data, as well as other rights indicated in the additional information, which you can exercise by sending an email to soporte@blackvelvetstudio.com

Origin: The interested one.


Who is responsible for the processing of your data?

Black Velvet Studio, S.L.U. with CIF B66962978 and registered office located in Avinguda del Baix Llobregat, 9-11 - El Prat de Llobregat, (hereinafter Black Velvet Studio), as the owner of www.blackvelvetstudio.com, is responsible for treating and protecting your personal data as established in the General Data Protection Regulation 2016/679.


For what purpose do we use your personal data?

We will use your data, obtained online, among other purposes to manage your registration as a user, manage the purchase of products or services, answer your questions as well as, if you wish, send you our personalized communications.

Depending on the products, services or functionalities that you want to enjoy at each moment we will need to process some data or others, which in general will be, as the case may be, the following:

  • your identifying data (for example, your name, surname, language and country from which you interact with us, contact information, etc);
  • economic and transactional information (for example, your payment or card information, information about your purchases, orders, returns, etc.);
  • connection data, geolocation and navigation (in case you interact with us from your mobile, for example);
  • commercial information (for example, if you are subscribed to our newsletter), information about your tastes and preferences.
  • Remember that, when we ask you to fill in your personal data to give you access to some functionality or service of the Platform, we will mark some fields as obligatory, since they are data that we need to be able to provide the service or give you access to the functionality in question. Please bear in mind that if you decide not to provide us with this information, you may not be able to complete your registration as a user or that you can not enjoy those services or functionalities.


    Why do we use them?

    We are legitimated to treat your data for different reasons. The main one, is that we need to treat them to execute the contract that you accept with us when registering and making a purchase or enjoying any of our services or functionalities, although there are other reasons that legitimize us, such as interest in answering your questions or the consent you give us to send you our newsletter, among others.


    With whom do we share your data?

    We will not share data with third parties, except to comply with legal, tax obligations and in terms of prevention of money laundering and financing of terrorism.


    How long will we keep your data?

    Your data will be treated with the utmost confidentiality to manage our business relationship. The data will be kept until you request the deletion to the following address soporte@blackvelvetstudio.com or establish a legal provision. You can file a claim with the competent control authority (www.agpd.es) if you consider that the treatment does not comply with current regulations.


    What is the legitimacy for the treatment of your data?

    Black Velvet Studio is entitled to treat your data because they are necessary to provide the requested service or for the consent you give us in the different contact forms of the web. The data will not be transferred to third parties except in cases where there is a legal obligation.

    To exercise the rights of access, rectification, deletion and portability of your data, and the limitation or opposition to their treatment, you must write to info@blackvelvetstudio.com.

    As a User, by marking the corresponding boxes and entering data in the fields, marked with an asterisk (*) in the contact form or presented in download forms, you accept expressly and freely and unequivocally, that your data are necessary to meet your request, by the provider, being voluntary the inclusion of data in the remaining fields. As a User, you guarantee that the personal data provided is true and you are responsible for communicating any changes to them.

    Black Velvet Studio, SLU is complying with all the provisions of the regulations for the treatment of personal data of its responsibility, and with the principles described in article 5 of the GDPR, for which they are treated in a lawful, loyal and transparent manner in relationship with the interested party and adequate, relevant and limited to what is necessary in relation to the purposes for which they are treated.

    Black Velvet Studio, SLU guarantees that it has implemented appropriate technical and organizational policies to apply the security measures established by the GDPR in order to protect the rights and freedoms of the Users and has communicated the appropriate information so that they can exercise them.

    Both the names, logos, distinctive signs and / or trademarks of recognized prestige that appear on the Website (with an enunciative character, those that have been incorporated in the "Trademarks" section) are distinctive signs and trademarks duly registered and protected by the national and international legislation and property of their legitimate holders. The use of the aforementioned distinctive signs and / or marks, or of any other material susceptible to protection in the matter of industrial property law, except as permitted by these Conditions of Use, is totally prohibited and will constitute a violation of the industrial and intellectual property rights held by Black Velvet Studio or the owners of said distinctive signs and / or trademarks.


    What are your rights when you provide us with your data?

    You can exercise at any time your right of access, rectification, deletion and portability of your data, as well as the limitation or opposition to your treatment. You also have the right to withdraw the consent given as well as to claim before the relevant Control Authority.

    You can exercise your rights by writing an email to our address soporte@blackvelvetstudio.com, simply indicating the reason for your request. In case we consider it necessary to identify you, we can request a copy of a document proving your identity.

    For any consultation or clarification that you need in relation to data protection you can contact Black Velvet Studio through our email: soporte@blackvelvetstudio.com.


    Additional Information

    Both the access to the Website and the use that may be made of the information it contains are the exclusive responsibility of the person who carries it out. Black Velvet Studio reserves the right to make, at any time and without prior notice, modifications and updates on the information contained in the Website or in its configuration and presentation. Black Velvet Studio can not guarantee nor is responsible for the existence of errors in accessing the Website, nor its content, nor that it is timely updated, although it will make the necessary efforts to avoid them and, where appropriate, repair them or update them as soon as possible. Likewise, it is not responsible for the consequences derived from its interaction or the effects that such interaction may bring to the software applications and / or to the hardware of the users.

    In order to help our customers or users of the Website to find information that Black Velvet Studio considers to be of interest within our decoration sector, in the future it could establish direct hypertext links to third-party websites. In this sense, Black Velvet Studio is exempt from any liability that may arise from the content of these third-party web pages, since it will not exercise any type of review and / or control over them.

    The data obtained through forms, email or other means will be kept exclusively to be able to manage orders, and under no circumstances for advertising purposes, except in the case that you have selected the option to receive advertising from Black Velvet Studio, or will be assigned to third parties.

    If you have previously given your express consent, we will use your email address to send commercial communications. You can unsubscribe from them at any time by clicking on the link provided for this in the e-mail with this commercial communication.


    Changes in the privacy policy

    We may modify the information contained in this Privacy Policy when we deem it convenient. In case we do, we will notify you in different ways through the Platform (for example, through a banner, a pop-up or a push notification), or we will even notify you to your email address when the change in question is significant to your privacy, so you can review the changes, assess them and, where appropriate, oppose or cancel any service or functionality. In any case, we suggest you review this Privacy Policy from time to time in case there are minor changes or we introduce some interactive improvement, taking advantage of the fact that you will always find it as a permanent point of information on our Website.

    Information about Cookies

    We use cookies and similar devices to facilitate your navigation on the Platform, to know how you interact with Black Velvet Studio and, in certain cases, to be able to show you advertising based on your browsing habits. They are also used for the purpose of storing the data of the shopping cart and improving usability in browsing, if you wish, you can configure your browser to be warned on the screen of the reception of cookies and to prevent the installation of cookies in the hard drive. Please, consult the instructions and manuals in the browser to expand your information.

    Cookies we use:

    Name Supplier Purpose For more information
    APISID, CONSENT, HSID, NID, SAPISID, SID, SSID, 1P_JAR, AID, OTZ, DV, SIDCC www.google.com Google saves user preferences and other information www.google.com/policies/technologies/types/
    APISID, CONSENT, HSID, NID, SAPISID, SID, SSID, 1P_JAR, AID, OTZ, DV, SIDCC www.google.com/analytics Google web analytics service www.google.com/policies/technologies/types/
    APISID, CONSENT, HSID, NID, SAPISID, SID, SSID, 1P_JAR, AID, OTZ, DV, SIDCC www.google.com/doubleclick/ Servicio de publicidad de Google www.google.com/policies/technologies/types/
    APISID, CONSENT, HSID, NID, SAPISID, SID, SSID, 1P_JAR, AID, OTZ, DV, SIDCC www.google.com/adwords/ Google ads service www.google.com/policies/technologies/types/
    APISID, CONSENT, HSID, NID, SAPISID, SID, SSID, 1P_JAR, AID, OTZ, DV, SIDCC www.google.com/tagmanager/ Google analytic service www.google.com/policies/technologies/types/
    __smListBuilderShown, __smToken, __smVID www.blackvelvetstudio.com Store user information and their sessions to improve the user experience
    _ga, _gid www.blackvelvetstudio.com Store user information and their sessions to improve the user experience
    _hjIncludedInSample www.blackvelvetstudio.com Google web analytics service
    _stoam_session www.blackvelvetstudio.com Shop session
    guest_token www.blackvelvetstudio.com Shop as guest

    The discount coupon applies once having reached the checkout, that is, when clicking on the "confirm and pay for order" within the shopping cart. Upon arriving at the checkout, on the right side you will see a frame detailing the order with the field with the coupon code, here is where you have to enter the coupon code that you have received.

    We have different discount coupons. We want to explain how they work so as to not have problems when applying the coupon:

    • Discount of a fixed amount from a minimum order, this coupon applies a discount of the fixed amount when the subtotal of the shopping cart is greater or equal to the minimum order (without keeping in mind shipping expenses).
    • Discount of a fixed amount from a minimum order, this coupon applies a discount of the percentage indicated on it, when the shopping cart is greater or equal to the minimum order (without keeping in mind shipping expenses).

    In all cases, the coupons have a validity period, which is indicated on it and it may only be used once per person.

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