General Conditions


1. AIM


These General Conditions aim to regulate the relationship between Black Velvet Studio, S.L.U. and You (hereon in the Client), relative to all transactions made in our online store located at https://www.blackvelvetstudio.com, domain owned by Black Velvet Studio, S.L.U., a legally established company, with Spanish tax identification number B66962978

2. ACEPTACIÓN


The purchase of products or services must be made by activating the PAY button, which appears at the bottom of the purchase request page, and expresses the previous and total acceptance of each and every one of the General Conditions as shown in the website Black Velvet Studio, S.L.U. http://www.blackvelvetstudio.com prior to the purchase of the products and services, without applying any nuances produced later on in the General Conditions clauses.

From the moment upon acceptance, the user acquires the condition as Client of Black Velvet Studio, S.L.U. which is described in these General Conditions. Any product or service offered later by Black Velvet Studio, S.L.U. must be object of a new contract.

In the case that Black Velvet Studio, S.L.U. yields a third party custody of successive versions of the general conditions, both parties recognise as the sole valid version of said conditions as the one that is in the trusted third party database, and in the case of conflicts between the versions, the trusted third party version prevails.

3. PRICES, PAYMENT METHOD, DELIVERY, CANCELLATIONS AND PERSONALIZED PRODUCTS



3.1 Prices


Prices applicable to each product are indicated in the webpage on the order date, all including VAT (Valued added tax).

Shipping expenses are shown including tax.

The discounts are lawfully marked and identified as such, conveniently indicating the price before and after the discount.

Black Velvet Studio, S.L.U. reserves the right to make, at any time and without prior warning, any modifications deemed necessary, including daily updates to products and services relative to the market, without detriment to those products already purchased by the client.

Shipping expenses are calculated from the weight or volume of the products in the shopping cart, reducing the cost per item with more products in the cart. Expenses depend on the destination and if the destination is within the mainland or Balearic Islands.

Shipping expenses appear in the selection of the shipping method, and relative to all the previous parameters and shipping supplier, the detailed price.


3.2 Payment Method


There are currently two payment methods: Credit card and Paypal.


Payment by credit or debit:

Purchases can be paid via credit or debit cards supported by the Servired payment platform. All payments via this payment platform provide maximum security and guarantees in the Servired transactions.

This is the fastest method since once the payment is made, the order is confirmed and we proceed to send it as soon as possible.


Paypal payment:

Purchases can be paid via Paypal, obtaining maximum security and convenience. You can see all information about this payment service at www.paypal.com.

This is the fastest method since once the payment is made, the order is confirmed and we proceed to send it as soon as possible.

Black Velvet Studio, S.L.U. does not have access to the bank data linked to the card payment methods nor does it register these during the payment operation.


3.3 Delivery


The deliveries are sent to the delivery address indicated by the Client, the delivery period depends on the shipping method selected, the product file and cart displays the expected delivery date according to the selected shipping method. In the purchasing process, the different shipping methods are displayed with the expected date for each case, so as to select the most suitable. It is our aim to provide the fastest possible shipping and if there is a problem, we will inform you as quickly as possible.

The order is subject to the selected shipping method upon the purchase.

If the client does not receive the order within the indicated time line, contact Black Velvet Studio, S.L.U. Unipersonal by phone +34 933 789 191. The delivered products will come packaged and in some cases must be assembled by the client.


3.4 Cancellation


The client may freely cancel the purchase contract, without providing reasons, within a fourteen (14) day period from the reception of the product. The date of the delivery receipt or note will be used to calculate the fourteen day period (14).

For the client to exercise his right to cancel, s/he must state their desire to return the product via the email soporte@blackvelvetstudio.com, so as to identify themselves and facilitate processing with the email used for the purchase and the order number. Black Velvet Studio, S.L.U. will reply to the client specifying the precise instructions to carry out the order return. Furthermore, the client can use Return form available to the user.

The client is responsible for the direct cost of returning the product and must send it safely and with the necessary guarantees for the merchandise to return in perfect condition.

Black Velvet Studio, S.L.U. will refund the product price, including shipping expenses, via the same method used by the client for the purchase of the product within a maximum of FOURTEEN (14) days upon verifying the product’s condition as sent by the client to Black Velvet Studio, S.L.U.

Black Velvet Studio, S.L.U. will only accept the product return when the product’s use has been limited to merely checking that the product is working, in accordance with current legislation.

Black Velvet Studio, S.L.U. does not admit the return of any product that has been deteriorated by the client.

The return of the product must be done with its original packaging and in perfect condition, that is, not damaged or dirtied by the client, and then sent to the location indicated by Black Velvet Studio, S.L.U. in the instructions sent to the client. Furthermore, the package must be clearly identified so as to know who the sender is. If not sent in the conditions described in these terms, the product will be depreciated for which the client must pay.

There are no returns on perishable goods, however, Black Velvet Studio, S.L.U. will provide the client an incident resolution line.

Cancellations are not approved in the cases mentioned in article 102 of the Royal Decree 1/2007 of 16 November, approving the General Law for the protection of consumers and users. No returns are allowed in the case of personalised products including, but not limited to, personalised prints, sound or video recordings, or computer programs that have been opened by the client, along with the supply of digital content supplied electronically, susceptible to being downloaded or reproduced immediately for permanent use.

Black Velvet Studio, S.L.U. will only refund basic shipping expenses (post pick-up or delivery relative to whether the client picked it up or sent it to the provided address).

For partial returns of the product, Black Velvet Studio, S.L.U. will refund the proportional part of the shipping expenses associated to the order.


3.5. WARRANTEES


Black Velvet Studio, S.L.U. guarantees the product quality in the legally established terms in each country.

The client must inform Black Velvet Studio, S.L.U. of the non-conformity within two (2) months from which they were made aware of it.

Not included in this concept are deficiencies from negligences, bumps, improper use or handling, incorrect power, incorrect installation not performed by an authorized technician when required, nor materials worn from normal use.

In incidents justifying the use of warranties, it will be repaired, replaced, discounted or refunded, in the legally established terms in each country. If the product has arrived broken, damaged or in bad conditions at the client’s home, Black Velvet Studio, S.L.U. will be in charge of picking it up from their home, without additional charges and replace the defective product for the same product in proper conditions.

The products we sell, especially handmade products, often have unique characteristics from the natural materials used in production. These characteristics, like variations in grain, knots and colour, may not be considered a defect or blemish. Quite the contrary: this should be considered as unique and be appreciated. We only select the highest quality products, but natural characteristics are inevitable and must be accepted as part of the product’s individual appearance.

To use the CLIENT’s guarantee, contact Black Velvet Studio, S.L.U., who will indicate the steps to take.

4. FORMALIZING THE ORDER


To purchase products and/or services, just fill in the purchase form with your personal data and payment details.

Once the order is received, Black Velvet Studio, S.L.U. Unipersonal will issue a sales confirmation to the email indicated in the order, along with these contractual conditions.

If the product is not available upon making the Purchase Order, Black Velvet Studio, S.L.U. will offer the Client the option to purchase a similar product.

5. Black Velvet Studio, S.L.U. RESPONSIBILITIES


5.1 The store’s availability depends directly on the status of the telecommunication systems used for publication, and in particular the Internet network, therefore Black Velvet Studio, S.L.U. is not responsible for interruptions, delays, errors and other inconveniences that originate from causes out of their or their network provider’s control, including problems derived from the connection software, computer system, modem, electric power supply or telecommunications network.

5.2 Black Velvet Studio, S.L.U. Unipersonal commits to comply with the information, deadlines and availability of its products in good faith. If there is an incident, they will proceed to inform the client immediately, avoiding any extra costs and providing options before the order is sent.

5.3 All product photographs, videos and information are supplied by our providers or made with the maximum precision by Black Velvet Studio, S.L.U. But even in good faith, it is possible that some colours, images or any other aspect may vary from reality. In these cases, or if there is an error or omission, we will proceed to correct it immediately and update the webpage.

6. CLIENT RESPONSIBILITIES


6.1 The client is obligated to make lawful use of the Services, without acting unlawfully, nor to the detriment of the rights and interests of third parties.

6.2 The Client guarantees the veracity and exactitude of the data provided upon filling in the order form, avoiding the cause of damages to Black Velvet Studio, S.L.U. as a result of any incorrect data.

6.3 Non-compliance to these Conditions may give way to the removal or cancellation of the Services on behalf of Black Velvet Studio, S.L.U. without needing to previously notify the Client and without granting the right to any indemnity.

7. PERSONAL DATA AND COMMERCIAL COMMUNICATIONS


In compliance to article 5 of the Organic Law 15/1999, 13 December, on Personal Data Protection (LOPD) and other implementing regulations, we inform you that all data will be incorporated into an automated file, DATOS ESHOPMARKET 2, owned by Black Velvet Studio, S.L.U. so as to process your purchase and for any later necessary communications of the products and services via any medium, including electronic.

If you want to exercise your right to access, change, cancel and oppose, contact Black Velvet Studio, S.L.U. (Av. Del Baix Llobregat 9-11, 08820, El Prat de Llobregat. Barcelona)

You may revoke this consent for receiving commercial communications at any time, by sending an email to: soporte@blackvelvetstudio.com.

If you do not want your data to be communicated to these businesses, we ask you to communicate it by sending an email to the address soporte@blackvelvetstudio.com within 30 days from accepting these conditions. If we haven’t received this communication within the established period, we understand that you authorize the aforementioned assignment.

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8. INDUSTRIAL AND INTELLECTUAL PROPERTY


Intellectual and industrial property rights of the works, logos and anything else susceptible to protection, contained on the Black Velvet Studio, S.L.U. webpage, correspond exclusively to Black Velvet Studio, S.L.U., except when another owner is indicated. The reproduction, distribution, sales or unauthorized transformation of these works, brands, logos, etc. constitutes an infraction of Black Velvet Studio, S.L.U.’s or other owners’ intellectual and industrial property rights, and may give way to as many judicial or extrajudicial actions as may correspond in exercising their rights.

Moreover, the information to which the client may access via the web page may be protected by industrial, intellectual or other rights. Black Velvet Studio, S.L.U. is not responsible, in any case, of infractions of these rights that you may commit as user.

9. JURISDICTION AND APPLICABLE LAW


These General conditions are governed by the law of the consumer’s country of residence.

The parties submit, at their will, to resolve the conflicts and renounce any other law, in the courts and tribunes of the user’s residence.

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